Privacy Policy

Information you provide

Recognition Lab may collect information you voluntarily provide through the contact form or by email. Information is also collected when you request details about services.

This information may include your name and work email address. It can also include your organization and area of interest. Timing information may be provided separately. Recognition Lab receives anything else you choose to include in your message.

Contact form processing

When you submit the contact form, the information is transmitted through FormSubmit. Recognition Lab uses Make to route a copy of the submission into Google Sheets. The information is used to review your inquiry and manage the response.

Please do not include sensitive personal information in the free-text message field.

Scheduling through Cal.com

Recognition Lab uses Cal.com to schedule calls.

When you use the scheduling page, Cal.com may collect your name, email address, selected meeting time and responses to booking questions. Cal.com processes this information according to its own Privacy Policy.

Recognition Lab uses information submitted through Cal.com to schedule the meeting and communicate with you about it.

Information collected automatically

When you visit this website, Squarespace and Google Analytics may automatically collect limited technical and usage information.

• Browser and device information
• Pages visited and interactions with the website
• Referring websites and traffic sources
• Approximate location and IP address
• The date and time of your visit

Google Analytics

Recognition Lab uses Google Analytics to understand how visitors use this website. Google Analytics may collect information about pages visited, traffic sources, browser and device information, approximate location and interactions with the website.

Google Analytics uses cookies and similar technologies for this purpose. Analytics cookies are used according to the visitor's consent choices.

Recognition Lab uses this information to evaluate website performance and improve the visitor experience. Recognition Lab does not use Google Analytics to identify individual website visitors.

Learn more in Google's Privacy Policy.

Cookies

This website may use cookies and similar technologies required for the site to function. Squarespace may also use cookies to provide website services and aggregated analytics.

Google Analytics uses analytics cookies when a visitor gives consent. If you use the Cal.com scheduling page, Cal.com may use its own cookies or similar technologies.

You can manage nonessential cookies through the website's cookie banner. You can also control or delete cookies through your browser settings. Disabling some cookies may affect how parts of the website work.

How information is used

Recognition Lab may use collected information to:

• Respond to questions and inquiries
• Schedule and manage conversations
• Provide requested information about services
• Maintain and improve the website
• Protect the website from misuse
• Meet legal obligations

Recognition Lab does not sell or rent personal information.

Service providers

Recognition Lab relies on third-party providers to operate the website and process inquiries. Other providers support website analytics or appointment scheduling.

• Squarespace hosts the website and provides website services and analytics.
• Google Analytics provides website traffic and usage analytics.
• Cal.com provides appointment scheduling.
• FormSubmit receives contact-form submissions and supports email delivery.
• Make automates the transfer of contact-form information between services.
• Google Workspace, including Google Sheets, stores and organizes inquiry records.

These providers may process information according to their own privacy policies and service terms. Their processing may occur in locations outside your state or country. See the FormSubmit Privacy Policy and Make Privacy Notice. Google describes its practices in the Google Privacy Policy.

Data retention

Recognition Lab keeps personal information only for as long as reasonably necessary to respond to an inquiry or maintain appropriate business records. Information may remain in business email and Google Sheets during that period. Some records may be kept longer when required by law.

Your choices

You may contact Recognition Lab to request access to or correction of personal information you have provided. You may also request its deletion.

Some information may need to be retained when required by law or for legitimate recordkeeping purposes.

External links

This website may link to other websites or services. Recognition Lab is not responsible for the privacy practices or content of those external sites.

Data security

Recognition Lab takes reasonable steps to protect personal information. No website or online transmission can be guaranteed to be completely secure.

Children's privacy

This website and Recognition Lab's services are intended for business audiences. They are not directed to children under 13, and Recognition Lab does not knowingly collect personal information from children.

Changes to this policy

This policy may be updated when the website or services change. Updates may also be required by law. The effective date at the top of the page will show when the policy was last revised.